Quality

PIH Services Middle East continually identifies and addresses ways to exceed the needs and expectations of our customers by supplying quality products and services delivered by professionally trained employees supported by sound processes. To ensure the implementation of our Quality Policy, PIH:

• Maintains a Quality System that complies with the requirements of ISO 9001: 2008
• Builds quality into all processes, systems, and services
• Systematically evaluates and monitors the performance of subcontractors and vendors
• Strives for continuous improvement through the identification and elimination of the root causes of problems
• Provides timely delivery of services to customers
• Enables the upgrading of employee skills through professional training
• Maintains and protects the confidentiality and proprietary rights of our customers
• Strictly observes all legal and regulatory requirements appropriate to our industry
• Listens to the needs of our customers/principals and takes action based on these facts

All PIH employees are made aware of our Quality Policy and its objectives through awareness programs and displays throughout all work premises. Our Quality Policy is regularly reviewed and enhanced to ensure its relevance and to improve its effectiveness.